1. Do you offer free shipping?
Yes! We are pleased to offer free shipping on all orders. Your order will typically arrive within 5–10 business days after processing.
FAQ'S
FREQUENTLY ASKED QUESTIONS
2. What is your processing time?
Orders are processed within 1–3 business days. Once processed, you will receive a shipping confirmation email with tracking information.
3. How can I track my order?
Once your order has shipped, you will receive an email with tracking details. You can use this information on our Track Your Order page.
4. What is your return policy?
If you are not satisfied, contact us within 30 days of delivery. Items must be in their original condition, unused, and in the original packaging.
5. How do I initiate a return?
Contact our customer service team at guangyuny34@gmiI.com to request a return authorisation. We will guide you through the process and provide the return address.
6. Are there any items that cannot be returned?
Yes, some items are non-returnable, including personalized products, final sale items, and gift cards. Please review the item details before purchase or contact us with eligibility questions.
7. How long does it take to receive a refund?
Once we receive and inspect your returned item, we will process the refund within 5–7 business days. Refunds are issued to the original payment method.
8. Can I cancel or modify my order after placing it?
Please contact us as soon as possible. If the order has not been processed, we’ll do our best to accommodate your request.